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Winding Creek Kennels,
Inc. |
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Boarding Information / Policies
Index
Office Hours & Reservations
| Mon & Tues | 8:00 am - 11:30 am 2:00 pm - 5:00 pm |
| Wednesday |
8:00 am - 11:30 am Closed in pm |
| Thurs & Fri | 8:00 am - 11:30 am 2:00 pm - 5:00 pm |
| Saturday | 8:00 am - 11:30 am Closed in pm |
| Sunday | 3:00 pm - 5:00 pm |
Office hours will vary around the holidays. Please call to confirm. Click link below for Holiday Hours & Prime Time Policies.
Click Here For 2011-2012 Holiday Hours & Prime Time Policies
Reservations are recommended during all seasons of the year. Holiday and summer reservations should be made well in advance. A Visa, MasterCard, or Discover Card will be required to hold the reservation during prime seasons and holidays. Please call during business hours for boarding reservations, obedience training, pet taxi, general information, and for any other products or services which we offer.
Prices are dependent on several factors including breed size, number of pets, number of days boarding, etc. We do offer discounts for multi-pet families, as well as long term boarding discounts. In order to best serve you, please email or call our office during normal business hours and we will be happy to give you an accurate quote.
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Pet
Taxi Services
Running
short on time? Not looking forward to getting two rambunctious dogs out the door
to Winding Creek while still trying to get yourself on the road? We can help! We
have a dedicated pet taxi vehicle and can pick-up or deliver straight to your
doorstep. Our pet taxi is large enough to accommodate a multi-pet family and
able to transport both dogs and cats. Your pet will ride in comfort, snuggled up
in a roomy pet carrier with a non-slip mat to ensure maximum safety.
Our
pet taxi services are available for a wide variety of purposes. Need help
getting your pet to a vet appointment? Moving and need to have your pet shipped
to you from the airport? We can help! You do not need to have a boarding
reservation to take advantage of our pet taxi services.
Prices vary
depending on distance and rates are quoted by the trip, not per pet. Pet taxis
are typically scheduled Mon-Sat in the afternoon. No pet taxis on Sunday. Please
call ahead to discuss and schedule your needs.
Exercise,
Daily Attention, & Bathing
All our guests
receive daily attention and generous amounts of tender loving care. Our canine
accommodations are large indoor/outdoor style suites where your dog will have
his own covered outdoor enclosure with plenty of room to run and play. Our
Feline accommodations have 3 levels and are also very roomy. For a nominal fee
we do offer additional activities:
* Cats enjoy the Play Times & Brushing Sessions, but we do not walk cats.
Vaccinations & Pre-Entry Check
All pets boarded at Winding Creek
Kennels must be free of any contagious ailments. For the
protection of all our guests we require proof of current vaccinations by a
licensed veterinarian.
FOR DOGS:
Required For Boarding
Rabies
1 or 3 year (Per your veterinarian)
DHLPP
(Distemper/Parvo combination booster) - 1 or 3
year (Per your Veterinarian)
We also accept and encourage Titers blood test reports for DHLPP
Bordatella
(Canine cough or Kennel cough) - required
annually (Per your Veterinarian)
Canine Influenza
Requires initial vaccination plus booster,then done annually (Per your Veterinarian) - Not required for boarding but highly recomended
FOR CATS:
Required For Boarding
Rabies
1 or 3 year (Per your veterinarian)
FVRCP
(Feline Distemper) 1 or 3 year (Per your veterinarian)
Toys, Treats &
Bedding
Toys are always welcome. We
encourage you to bring a few items from home to help make your pet feel more
comfortable while boarding. Please try to select toys that you think your pet
will not shred or destroy. Please do not bring "butcher type" hard bones that
are greasy and still contain some food particles.
Treats are also
welcome, including treats that need to be refridgerated. When bringing treats
for dogs, we ask that you bring them in a see through zip lock sealable bag or
small container with air tight lid. Simply count how many treats you want your
pet to have, and we will give them per your instructions. Please do not bring
treats in an open air box that can not be sealed or in a large container that
may not fit in your pet's basket. For cats, you may bring treats in its original
container/box.
Bedding is provided for all our canine and feline guests.
For sanitary purposes we ask that you do not bring your pet's own bedding or
pillows. However, dogs are supplied with a raised platform called kennel
decking, designed to keep them off the concrete. In addition, our own very
comfortable machine washable lamb's wool type bedding is provided. For cats we
also use the washable lamb's wool type bedding.
Leash / Pet
Carrier
For your own pet's safety, as well
as the safety of others, we ask that you have your pet on a leash or otherwise
under your control. Dogs must be leashed, carried, or in a pet carrier. Please
do not let your dog run loose once on our property. For cats, we strongly
recommend the use of a pet carrier.
Bill
Calculation
There is a 2-day minimum
billing for any check-in, unless boarding for consecutive days (i.e. daily day
care). An overnight stay will be billed as 2 days.
During our prime
summer season there is a 3-day minimum billing for any check-in that extends
"over a Saturday evening". A 2-day minimum billing applies if overnight stay
does not extend over a Saturday evening (holiday exceptions apply).
Major holidays also require a minimum billing
Click Here For 2011-2012 Holiday Hours & Prime Time Policies
The check-in day is a billable day no matter what time you arrive. If you check out your pet(s), before 12 noon you will "not" be charged for that day. If you check out in the afternoon, you will be charged for that day (subject to Minimum Billing and Holiday Policies). Sunday is always a billable day, as check out is from 3-5 PM only. I.E: If checking in on Friday and out on Sunday during our off season, you would be charged for 3 billable days.
Prime Time
Reservation Changes or cancellations
For
reservations during "Off Season" (non prime times), we do not require a credit
Card to hold a reservation, nor do we have cancellation or no show policies in
effect. As a courtesy, we ask that you call us to cancel or make any changes to
your reservation.
If making a change or canceling a reservation during
our Prime Times (noted below), please be sure to call the office during business
hours and speak to one of our staff as we do issue a cancellation confirmation
number. Please do not leave messages on the answering machine or via e-mail to
cancel a "Prime Time" reservation. In order to avoid a cancellation charge, you
must call and cancel or make "any" changes to your reservation as follows:
A "late cancel" or "no show" charge of "3 days" times the rate in effect at
the time of the reservation for the dog or cat accommodations will apply for any
reservation booked during prime times.
During "Prime Times" noted above,
should you check out earlier than your scheduled reservation date, you will be
charged for the days actually booked.
Special Diets,
Medications & Health Care
We provide
high quality dry and semi-moist foods. If your pet is on a "special or
prescribed diet", you may bring your pet's food and we will feed according to
your directions. While there is typically no charge for administering owner
provided food, a small charge may apply to more complicated diets; please see
office for further information. Most of our customers prefer to
use our food. We provide the food (both dry & semi-moist) and the bowls. If
your pet is on a prescription diet, has allergies, or has a very sensitive
stomach, then you should consider bringing your pet's own food. If bringing your
own food, please be sure to provide us with the specific pet food brand and type
that your pet eats.
Always bring extra food on the chance that you can
not check out when planned. For dry food, do not bring the original bag. For
shorter stays, dry food can be brought in several large ziploc bags. For longer
stays, airtight containers such as “food lockers” or tupperware containers are
recommended. Canned food can be brought in the original cans; we have lids to
seal the cans, or you may provide your own.
There is no need
to bring measuring spoons, cups, mixing utensils, can openers, etc., as we have
all these items on hand.
We do have the ability to refrigerate and
freeze or defrost special diets for our guests. For pets that require
home-prepared food such as pre-cooked ground meat and vegetable diets, meals can
be prepared ahead of time and brought for your pet’s stay. If bringing a
home-prepared diet, please speak to one of our office staff prior to your
reservation date, for further directions and guidelines.
We will feed
your pet per your instructions, up to 3 times daily, at no additional charge.
Additional feeding times are available for special needs pets.
If a
friend, neighbor, or relative is dropping your pet(s) off for you, please call
the office prior to your reservation date to discuss your pet's
dietary needs and go over any feeding instructions.
If your pet requires
medications, do not put doses in with their food. We take medications of any
kind very seriously and will always administer them separately to ensure
accurate and timely dosing.
Most medications (including injections and
infusions) that your pet requires can be continued during his or her stay with
us. We do have the ability to refrigerate medications as needed. Be sure to
bring the original prescription containers, and enough medications to cover
additional days past your scheduled check out date in case you are delayed.
Please do not bring medications in a plastic bag, envelope, pill box, or
unmarked container (this includes vitamins, supplements, etc). We need to know
exactly what we are giving your pet: name of medication, strength &
dosage. For injections or infusions, please be sure to bring a fresh needle for
each administration. There is a nominal charge for the administration of
medications and or injections. If a friend, relative, or neighbor is dropping
off for you, please call the office prior to your reservation date to go
over your pet's medication needs. To ensure accuracy, we always prefer to speak
directly to the owner when taking medication information and directions.
We have veterinarians on call 24 hours a day to respond to the emergency
health needs of our guests. To further ensure the safety and welfare of your
pet(s), Winding Creek Kennel owners live on the premises. In addition, a full
time animal caretaker lives on site and is responsible for night time duties. We
treat all our canine and feline guests as if they were our own children.
Return To Index
New
Customer Forms
if you are a new customer, you will need to download, print, and fill out the following forms: New Customer Information and New Pet Information. Please fill these out completely and return to us (scan and email, fax, or just bring with you to check-in).
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pets@wckennels.com
Winding Creek Kennels, Inc.
354
Pleasant Hill Church Road, SE
Winder, Georgia
30680
770-725-2700 FAX
770-725-2829
Copyright © 1999-2009, Winding Creek Kennels,
Inc. All Rights
Reserved