Winding Creek Kennels, Inc.

Winding Creek Kennels, Inc.

A Distinctive Boarding Facility
for Dogs & Cats

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Boarding Information / Policies 

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Office Hours & Reservations


Mon & Tues 8:00 am - 11:30 am
2:00 pm - 5:00 pm
Wednesday
 8:00 am - 11:30 am
Closed in pm
Thurs & Fri 8:00 am - 11:30 am
2:00 pm - 5:00 pm
Saturday 8:00 am - 11:30 am
Closed in pm
Sunday 3:00 pm - 5:00 pm


Office hours will vary around the holidays. Please call to confirm. Click link below for Holiday Hours & Prime Time Policies.

Click Here For 2011-2012 Holiday Hours & Prime Time Policies

Reservations are recommended during all seasons of the year. Holiday and summer reservations should be made well in advance. A Visa, MasterCard, or Discover Card will be required to hold the reservation during prime seasons and holidays. Please call during business hours for boarding reservations, obedience training, pet taxi, general information, and for any other products or services which we offer.

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Pricing / Payment

We gladly accept VISA, MasterCard, Discover, Debit cards, and cash. We do not accept American Express or personal checks.

Prices are dependent on several factors including breed size, number of pets, number of days boarding, etc. We do offer discounts for multi-pet families, as well as long term boarding discounts. In order to best serve you, please email or call our office during normal business hours and we will be happy to give you an accurate quote.  

 VISA MasterCardDiscover Card

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Pet Taxi Services

Running short on time? Not looking forward to getting two rambunctious dogs out the door to Winding Creek while still trying to get yourself on the road? We can help! We have a dedicated pet taxi vehicle and can pick-up or deliver straight to your doorstep. Our pet taxi is large enough to accommodate a multi-pet family and able to transport both dogs and cats. Your pet will ride in comfort, snuggled up in a roomy pet carrier with a non-slip mat to ensure maximum safety.

Our pet taxi services are available for a wide variety of purposes. Need help getting your pet to a vet appointment? Moving and need to have your pet shipped to you from the airport? We can help! You do not need to have a boarding reservation to take advantage of our pet taxi services.

Prices vary depending on distance and rates are quoted by the trip, not per pet. Pet taxis are typically scheduled Mon-Sat in the afternoon. No pet taxis on Sunday. Please call ahead to discuss and schedule your needs.

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Exercise, Daily Attention, & Bathing

All our guests receive daily attention and generous amounts of tender loving care. Our canine accommodations are large indoor/outdoor style suites where your dog will have his own covered outdoor enclosure with plenty of room to run and play. Our Feline accommodations have 3 levels and are also very roomy. For a nominal fee we do offer additional activities:


Individual Play Times - canine guests enjoy running and romping in one of our large, enclosed play areas. They can see their canine friends in other play areas, and even run up and down the fence with them, but they do not share their personal play area with anyone else during their playtime. Feline guests enjoy private play sessions in our large, sunlit cattery. Our cats love the large kitty jungle gym, scratching posts, and wide assortment of kitty toys.

Nature Walks - active dogs love going for hikes around our 36 acre property. Our nature trail winds through scenic woods and pasture and our dogs have plenty of room to enjoy the sights on a 22 foot flex lead with a dedicated one-on-one handler.

Half Nature Walk - Designed for our less active guests, our shortened 15 minute nature walks are great for small dogs and senior citizens who crave lots of one-on-one love & attention.


* Cats enjoy the Play Times & Brushing Sessions, but we do not walk cats.


Brushing Sessions - Our brushing sessions are great for getting out thick undercoats and taming wild manes. A gentle, one-on-one brushing session is also a great social and confidence building activity for dogs with shy or nervous temperaments.

Bathing - We offer bathing along with other options such as: nail trims, ear cleanings, teeth brushing (with owner provided toothbrush and paste).Nail trims and ear cleanings can be purchased individually, or for greater savings, as part of a bath "works" package. All bath "works" packages include ear cleaning, nail trim, choice of shampoo, conditioning cream rinse, drying and removal of dead hair and undercoat with a hand-held blower, and brush out. Our wide variety of shampoos include hypo-allergenic, medicated (great cucumber & mint scent!), as well as enhancing shampoos for light & dark coats. Bath prices vary depending on size of dog and length of coat - please call or email for an accurate quote. It is not necessary to have a boarding reservation to take advantage of our bathing, nail trimming, or ear cleaning services. Please call our office during regular business hours to schedule your walk-in bath, & our other services. Bath packages, nail trims, and ear cleanings are also available to our feline guests.

Frosty Paws® - now your dogs can enjoy Frosty Paws®, a refreshing frozen "ice cream" treat formulated for the discerning doggie palate. Ed & Joan's canine "kids" conducted extensive taste-testing on both the "Original" and "Peanut Butter" Frosty Paw® flavors, and the results were unanimous - Sailor, Rufus, Torre, and Hobie give Frosty Paws® a 5-Paw rating and highly recommend them to all their canine friends at Winding Creek Kennels. Not only are Frosty Paws® delicious, they are also nutritious! Frosty Paw® frozen treats are fortified with vitamins and minerals, have no sugar or artificial flavors & colors added, and are full of high quality protein.

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Vaccinations & Pre-Entry Check

All pets boarded at Winding Creek Kennels must be free of any contagious ailments. For the protection of all our guests we require proof of current vaccinations by a licensed veterinarian.





FOR DOGS:
Required For Boarding
Rabies
 1 or 3 year (Per your veterinarian)
DHLPP (Distemper/Parvo combination booster) - 1 or 3 year (Per your Veterinarian)
We also accept and encourage Titers blood test reports for DHLPP
Bordatella (Canine cough or Kennel cough) - required annually (Per your Veterinarian)
Canine Influenza Requires initial vaccination plus booster,then done annually (Per your Veterinarian) - Not required for boarding but highly recomended

FOR CATS:
Required For Boarding
Rabies
 1 or 3 year (Per your veterinarian)
FVRCP
 (Feline Distemper) 1 or 3 year (Per your veterinarian)


Note regarding vaccinations... If we can not confirm vaccinations by a licensed veterinarian, we will not be able to board your pet. We do not accept vaccinations done by breeders or pet owners (even if the owner is a nurse or medical physician). Vaccinations must be done by a licensed veterinarian. Click here for an excellent article written by a local veterinarian, explaining the risks of home vaccination. We strongly encourage you (or your Veterinarian) to fax us your pet's vaccination records well before boarding. This allows us to enter the vaccination data into our system and gives us time to call either you or your veterinarian if we find something missing. It is always the pet owner's responsibility to ensure the pet's vaccinations are current. Even after faxing (or asking the veterinarian to fax) over records, it is a good idea to call us and confirm that your pet's vaccinations are up to date. This is especially important when checking in on Sunday or around a holiday when your Veterinarian's office may not be open. If a vaccination is missing, we are not able to call your veterinarian for clarification as they are closed. Our dedicated fax number is 770-725-2829.

All pets will be given a brief pre-entry check on arrival. Anything unusual should be brought to our attention (i.e. bumps & lumps, open sores, stitches, limping, ear and eye issues, allergies, etc). If fleas or ticks are found, we will need to treat your pet prior to entering the kennel or cattery. The pre-entry check performed by kennel personnel is superficial only and not intended to replace a physical exam performed by your veterinarian or imply medical judgments.

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Toys, Treats & Bedding

Toys are always welcome. We encourage you to bring a few items from home to help make your pet feel more comfortable while boarding. Please try to select toys that you think your pet will not shred or destroy. Please do not bring "butcher type" hard bones that are greasy and still contain some food particles.

Treats are also welcome, including treats that need to be refridgerated. When bringing treats for dogs, we ask that you bring them in a see through zip lock sealable bag or small container with air tight lid. Simply count how many treats you want your pet to have, and we will give them per your instructions. Please do not bring treats in an open air box that can not be sealed or in a large container that may not fit in your pet's basket. For cats, you may bring treats in its original container/box.

Bedding is provided for all our canine and feline guests. For sanitary purposes we ask that you do not bring your pet's own bedding or pillows. However, dogs are supplied with a raised platform called kennel decking, designed to keep them off the concrete. In addition, our own very comfortable machine washable lamb's wool type bedding is provided. For cats we also use the washable lamb's wool type bedding.

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Leash / Pet Carrier

For your own pet's safety, as well as the safety of others, we ask that you have your pet on a leash or otherwise under your control. Dogs must be leashed, carried, or in a pet carrier. Please do not let your dog run loose once on our property. For cats, we strongly recommend the use of a pet carrier.

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Bill Calculation

There is a 2-day minimum billing for any check-in, unless boarding for consecutive days (i.e. daily day care). An overnight stay will be billed as 2 days.

During our prime summer season there is a 3-day minimum billing for any check-in that extends "over a Saturday evening". A 2-day minimum billing applies if overnight stay does not extend over a Saturday evening (holiday exceptions apply).

Major holidays also require a minimum billing

Click Here For 2011-2012 Holiday Hours & Prime Time Policies

The check-in day is a billable day no matter what time you arrive. If you check out your pet(s), before 12 noon you will "not" be charged for that day. If you check out in the afternoon, you will be charged for that day (subject to Minimum Billing and Holiday Policies). Sunday is always a billable day, as check out is from 3-5 PM only. I.E: If checking in on Friday and out on Sunday during our off season, you would be charged for 3 billable days.

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Prime Time Reservation Changes or cancellations

For reservations during "Off Season" (non prime times), we do not require a credit Card to hold a reservation, nor do we have cancellation or no show policies in effect. As a courtesy, we ask that you call us to cancel or make any changes to your reservation.

If making a change or canceling a reservation during our Prime Times (noted below), please be sure to call the office during business hours and speak to one of our staff as we do issue a cancellation confirmation number. Please do not leave messages on the answering machine or via e-mail to cancel a "Prime Time" reservation. In order to avoid a cancellation charge, you must call and cancel or make "any" changes to your reservation as follows:

A "late cancel" or "no show" charge of "3 days" times the rate in effect at the time of the reservation for the dog or cat accommodations will apply for any reservation booked during prime times.

During "Prime Times" noted above, should you check out earlier than your scheduled reservation date, you will be charged for the days actually booked.

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Special Diets, Medications & Health Care

We provide high quality dry and semi-moist foods. If your pet is on a "special or prescribed diet", you may bring your pet's food and we will feed according to your directions. While there is typically no charge for administering owner provided food, a small charge may apply to more complicated diets; please see office for further information. Most of our customers prefer to use our food. We provide the food (both dry & semi-moist) and the bowls. If your pet is on a prescription diet, has allergies, or has a very sensitive stomach, then you should consider bringing your pet's own food. If bringing your own food, please be sure to provide us with the specific pet food brand and type that your pet eats.

Always bring extra food on the chance that you can not check out when planned. For dry food, do not bring the original bag. For shorter stays, dry food can be brought in several large ziploc bags. For longer stays, airtight containers such as “food lockers” or tupperware containers are recommended. Canned food can be brought in the original cans; we have lids to seal the cans, or you may provide your own. 

There is no need to bring measuring spoons, cups, mixing utensils, can openers, etc., as we have all these items on hand.

We do have the ability to refrigerate and freeze or defrost special diets for our guests. For pets that require home-prepared food such as pre-cooked ground meat and vegetable diets, meals can be prepared ahead of time and brought for your pet’s stay. If bringing a home-prepared diet, please speak to one of our office staff prior to your reservation date, for further directions and guidelines.

We will feed your pet per your instructions, up to 3 times daily, at no additional charge. Additional feeding times are available for special needs pets.

If a friend, neighbor, or relative is dropping your pet(s) off for you, please call the office prior to your reservation date to discuss your pet's dietary needs and go over any feeding instructions.

If your pet requires medications, do not put doses in with their food. We take medications of any kind very seriously and will always administer them separately to ensure accurate and timely dosing.

Most medications (including injections and infusions) that your pet requires can be continued during his or her stay with us. We do have the ability to refrigerate medications as needed. Be sure to bring the original prescription containers, and enough medications to cover additional days past your scheduled check out date in case you are delayed. Please do not bring medications in a plastic bag, envelope, pill box, or unmarked container (this includes vitamins, supplements, etc). We need to know exactly what we are giving your pet: name of medication, strength & dosage. For injections or infusions, please be sure to bring a fresh needle for each administration. There is a nominal charge for the administration of medications and or injections. If a friend, relative, or neighbor is dropping off for you, please call the office prior to your reservation date to go over your pet's medication needs. To ensure accuracy, we always prefer to speak directly to the owner when taking medication information and directions.

We have veterinarians on call 24 hours a day to respond to the emergency health needs of our guests. To further ensure the safety and welfare of your pet(s), Winding Creek Kennel owners live on the premises. In addition, a full time animal caretaker lives on site and is responsible for night time duties. We treat all our canine and feline guests as if they were our own children.

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New Customer Forms

if you are a new customer, you will need to download, print, and fill out the following forms: New Customer Information and New Pet Information. Please fill these out completely and return to us (scan and email, fax, or just bring with you to check-in).

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pets@wckennels.com

Winding Creek Kennels, Inc.
354 Pleasant Hill Church Road, SE
Winder, Georgia 30680
770-725-2700      FAX 770-725-2829
Copyright © 1999-2009, Winding Creek Kennels, Inc. All Rights Reserved